Please read the FAQs before contacting Dr. K. News for help with the online course. If you have a question unanswered by the FAQs, please contact us via email per the contact info listed in the FAQs.
Who should I contact for technical difficulties with the website?
Who should I contact with questions about the material?
Email email@example.com for any questions about course material. Or check discussions for an answer to specific chapter topics, or create a new topic.
When can I sign up for the One-To-One course?
The course signup period will close at midnight on April 10, 2016, Pacific Standard Time (PST). The course will launch Monday, April 11, 2016 at 8:00 a.m. (PST). You can start the course at anytime after it begins, but the six-week period has the best technical support and most robust interactions in the discussion group.
When do the courses begin?
Week One starts on April 11, 2016 at 8:00 am Pacific Standard time (Los Angeles). New content is released every Monday thereafter at 12:01am (PST).
Weekly course material is available according to these dates and not before.
Important Note: Weekly course materials will remain available on the website for as long as this course is available online. That’s means if you wish to complete the course in six weeks, or six months, you can. You can also start the course at anytime after it launches.
What browser should I use?
We strongly recommend using Firefox or Chrome as your default browser for Save Your Brain: The Six-Week Rescue Plan. Safari can be buggy and you may have to restart Safari in some instances. Internet Explorer will not give you the best user experience. Use the most up-to-date version of your preferred browser.
What type of internet connection is best for the course?
Broadband or DSL connection is fastest. Please note: if you are using a smartphone or tablet to watch videos or listen to audios, make sure you are connected to WIFI as you will be streaming data and could incur data charges if not connected to WIFI. The best way to access the material on mobile devices is to download materials to your computer or laptop and sync to your mobile devices. Your computer manufacturer will have instructions on how to coordinate content between PCs and Mobile.
What is the best way to view the pdf workbooks?
Before watching each video, we recommend looking at each chapter workbook as the first step for each chapter.
Regardless of what computer, operating system, or browser you are using, our PDFs work best with the free application Adobe Reader. While some computers are set-up to open a downloaded PDF in Preview, this program doesn’t work the best! If you open the PDFs in some web browsers, you won’t be able to save your work that way; so, best practice is to download them (save them) to your computer, or print them and fill them out.
Can I use smartphones, tablets, and laptops for the course?
The Save Your Brain course is optimized for standard desktop and laptop computers. All content including webpages, video, and audio is accessible on all devices but saving downloads is not possible directly to smartphones and tablets. (Check manufacturer instructions for syncing on your device).
The Save Your Brain course is designed to be accessed from one browser or device at a time. Please don’t try to have the website open on your laptop, your smartphone, and your tablet all at once. Logout when you’re done or when moving from one device to another.
Only open the Save Your Brain course in one browser at a time. Before you close your browser window, select the logout link in the bottom left corner under the navigation menu. This will prevent issues when logging back on a different device.
What's the quickest way to solve a technical problem?
Many technical problems can be easily corrected by clearing your browser cache. If you experience difficulties, try closing any browser windows, and then clearing your cache. Here’s a LINK that includes instructions for clearing cache on various browsers and systems.
What if I get totally stuck on a technical problem?
If you need further support, email us at firstname.lastname@example.org. You should receive a reply within 24 hours.
I’m having trouble viewing the videos. What should I do?
First, double check that the content for the week has started by checking the schedule HERE. Otherwise it is likely a login or logout issue. Take the following steps:
1. Log out in the bottom left corner of the course, then log back in with your username and password. This will refresh access; If not, try #2.
2. Refresh your browser by first clearing your cache. Then quit the browser application completely and reopen it. We highly recommend using Firefox or Chrome.
If these steps don’t work, email us at email@example.com and we’ll get an answer.
I made a comment. Where did it go?
Comments that have one or more links included in them are automatically flagged as spam filter. We monitor all comments and approve messages as we see them. The comments will show up.
I can’t get to new content in the course. Help!
If you’re trying to access content that’s not available yet, you will see the course calendar page. If the content is available but you’re still seeing that message, please try logging out, clearing your browser’s cache, and logging back in. If you are still having trouble, email us at firstname.lastname@example.org. See the first question “When do the courses begin?” under technical support on this FAQ page.
How do I download the videos (MP4), audios (MP3), or workbooks (PDF)?
To download individual videos, audios or PDFs, right click for PC or control click for Apple/Mac on the download buttons on each chapter page under Downloads.
How long do I have access to the website?
Subscribers have ongoing access to the course material. Remember to always download the materials, if you want to keep a local copy on your computer.
What if I have other questions not shown here?
If you have any additional content questions, email us directly at email@example.com. We’ll get back to you within 24 hours, and for weekend questions, we’ll reply on Monday.
I'm having trouble reading some of the charts on the videos. What can i do?
Throughout the course it is highly recommended or mandatory that you download the Workbook (pdf). That will insure that you can follow along and be able to read detailed diagrams which are too detailed or unclear in some of the videos. To view the workbook, please print, open in Adobe Reader, OR open the pdf in a new tab of your browser. Watch videos in HD by clicking the HD icon in the bottom right of the video player (HD letters should be red). You can also watch videos full screen by selecting full screen icon in bottom right of the video player. Plus, you can watch videos on the chapter discussion pages which feature an embedded video player for larger playback on a desktop computer or large laptop. See FAQs for more information.
1) Select the HD logo on bottom right of video window (it should be red). You can also watch the videos full screen by clicking the full screen icon in bottom left of video player.
2) The charts/diagrams of each chapter are available are available in the workbooks for each chapter. Download workbook and print it out.
3) You can also open the workbook in a new tab by clicking workbook. And by switching between tabs you can listen/watch video and follow along in the workbook where appropriate.
Dr. Kharrazian talks very fast sometimes. Is there a better way to understand what he is saying or to slow the video playback?
There are two options. Best way is to open the video transcripts (from the transcripts button on chapter page) and follow along with his talking. Another option, if you download the video to your personal computer, you can slow down the video/audio by holding depressing the K and L keys at the same time while the video is playing in Quicktime Player. For Windows Media Player, see instructions here. Please note: In Quicktime Player, keys other than K-L may affect playback in other ways, but when you release the keys, playback should return to normal. This slow motion shortcut is not available in the pop-up video windows or the embedded videos of the chapter pages.
I’m not getting answered by Dr. Kharrazian in the discussion sections. I need help!
It’s important to understand that this is NOT an individual help program. While Dr. Kharrazian is present in the member area, it’s not possible for him to address every comment or question.
I’ve sent an email and I’ve gotten no response. Please help!
Please check your spam/junk folder first. If you haven’t had a response in 24 hours, please send the request again. For questions send to firstname.lastname@example.org; and, for technical issues send to email@example.com. If you have questions over the weekend, you’ll hear back on Monday.
What are comments and who sees them?
“Join the Discussion” or “Comments” are viewable to all course participants. Your comments may help answer or initiate other student questions. A moderator will be present during the course to help answer questions that arise during the discussions.
How do I change my email address?
Click on the My Account link at the bottom of the menu on the left (you must be logged in to see the page). Click on the button that says “Update Payment Info” and a new window will pop up where you’ll see your current email address we have on file. Enter in the email address you prefer and click on “Save Payment Info.”
IMPORTANT: Doing this will change the email address we use to communicate with you. It will not change your username which is the email address you used when you signed up.
What if I want a refund?
We do have a risk-free guarantee. If you decide after completing WEEK ONE and doing the workbook exercises that the course is not for you, we will refund your money. Just contact us before WEEK TWO begins.
Please note: Effective October 11, 2019, refunds for subscriptions via PayPal payment will not include return of the PayPal transaction fee.
Whats the best way to fill out the workbooks?
Before watching each video, we recommend looking at each chapter workbook as the first step for each chapter.
VIEW THE WORKBOOK. Click the orange Workbook button to view the PDF in any modern browser. The Workbook PDF will open in a new tab or window and can be viewed during video playback by switching between tabs. If you are unable to view the pdf, you may need a PDF extension or add-on for your particular browser (use browser help in your computer menu).
DOWNLOAD THE PDF. Make sure you have the up-to-date PDF reader on your computer or device. We recommend Adobe Reader (download free here). Download each chapter’s workbook: Right click for PC, control click for Mac to save as or download to your computer’s hard drive.
FILLING IT IN ONLINE. This Workbook is interactive, which means you can answer questions right into the document and save your changes to the document somewhere on your computer. IMPORTANT NOTE – If you want to do a fast confirmation that everything is working correctly, type a few words into a field, hit save or export (under file in the computer menu), close the PDF, and then reopen to check that your work has officially saved. Workbook answers and notes are not transmitted over the internet when entered into the pdf, so your information is confidential.
PRINT IT OUT. This is our recommended method, and the safest way to prevent the loss of your infomation. Print directly from browser or download to your computer and print.