Please read the FAQs before contacting Dr. K. News for help with the Oral Tolerance course. If you have a question unanswered by the FAQs, please contact us via email per the contact info listed in the FAQs.

CONTACTING US

Who should I contact with questions about the material?

Email courses@drknews.com for any questions about course material. We’ll get back to you within 24 hours, and for weekend questions, we’ll reply on Monday.

TECHNICAL SUPPPORT

When do the courses begin?

You can begin at any time. This is a self-paced course.

What browser should I use?

We strongly recommend using Safari, Firefox, or Chrome as your default browser for Food Sensitivity Solutions – 11 Steps to Restoring Oral Tolerance. Internet Explorer will not give you the best user experience. Use the most up-to-date version of your preferred browser.

What type of internet connection is best for the course?

Broadband or DSL connection is fastest. Please note: if you are using a smartphone or tablet to watch videos or listen to audios, make sure you are connected to WIFI as you will be streaming data and could incur data charges if not connected to WIFI. The best way to access the material on mobile devices is to download materials to your computer or laptop and sync to your mobile devices. Your computer manufacturer will have instructions on how to coordinate content between PCs and Mobile.

What is the best way to view the pdf workbooks?

Regardless of what computer, operating system, or browser you are using, our PDFs work best with the free application Adobe Reader. While some computers are set-up to open a downloaded PDF 
in Preview, this program doesn’t work the best! If you open the PDFs in some web browsers, you won’t be able to save your work that way; so, best practice is to download them (save them) to your computer, or print them and fill them out.

Download instructions are located at the bottom of this FAQs page.

Can I use smartphones, tablets, and laptops for the course?

The Oral Tolerance course is optimized for standard desktop and laptop computers. All content including webpages, video, and audio is accessible on all devices but saving downloads is not possible directly to smartphones and tablets. (Check manufacturer instructions for syncing on your device).

The Oral Tolerance course is designed to be accessed from one browser or device at a time. Please don’t try to have the website open on your laptop, your smartphone, and your tablet all at once. Logout when you’re done or when moving from one device to another.

Only open the Oral Tolerance course in one browser at a time. Before you close your browser window, select the logout link in the top left corner above the navigation menu. This will prevent issues when logging back on a different device.

What's the quickest way to solve a technical problem?

Many technical problems can be easily corrected by simply restarting your computer, or in extreme circumstances, by clearing your browser cache. You can search the internet on how to clear your cache, but you will NOT need other programs to do that.

What if I get totally stuck on a technical problem?

If you need further support, email us at techsupport@drknews.com. You should receive a reply within 24 hours.

I’m having trouble viewing the videos. What should I do?

Take the following steps:

1. Log out in the upper left corner of the course, then log back in with your username and password. This will refresh access; If not, try #2.

2. Restart your browser. We highly recommend using Safari, Firefox, or Chrome.

If these steps don’t work, email us at techsupport@drknews.com and we’ll get an answer.

How do I download the OT workbooks or Quick Guide (PDF)?

To download the workbook or Quick Guide PDFs, you can right click (for PC) or control click (for Apple/Mac) on the blue download buttons on each topic page, or simply click the download button, and save the document to your personal computer.

How long do I have access to the website?

Subscribers to Food Sensitivity Solutions – 11 Steps to Restoring Oral Tolerance have ongoing access to the course material. Remember to always download the PDFs, if you want to keep a local copy on your computer.

What if I have other questions not shown here?

If you have any additional content questions, email us directly at courses@drknews.com. We’ll get back to you within 24 hours, and for weekend questions, we’ll reply on Monday. If you have technical questions, email us directly at techsupport@drknews.com.

FEEDBACK AND COMMUNICATION

I’ve sent an email and I’ve gotten no response. Please help!

Please check your spam/junk folder first. If you haven’t had a response in 24 hours, please send the request again. For questions send to courses@drknews.com; and, for technical issues send to techsupport@drknews.com. If you have questions over the weekend, you’ll hear back on Monday.

BILLING AND PAYMENTS

How do I change my email address or password?

Click on the My Account link at the bottom of the menu on the left (you must be logged in to see the page). Enter in the email address or password you prefer and click on “Save …”

IMPORTANT: Doing this will change the email address we use to communicate with you about Food Sensitivity Solutions – 11 Steps to Restoring Oral Tolerance.

What if I want a refund?

We do have a risk-free guarantee for Food Sensitivity Solutions – 11 Steps to Restoring Oral Tolerance. If you decide within 30 days of registration that the course is not for you, we will refund your money. Just contact us within 30 days of your registration date.

ABOUT PDF DOWNLOADS

What's the best way to fill out the workbooks?

VIEW THE WORKBOOK. Click the BLUE Workbook button to view the PDF in any modern browser. The Workbook PDF will open in a new tab or window. If you are unable to view the pdf, you may need a PDF extension or add-on for your particular browser (use browser help in your computer menu).

DOWNLOAD THE PDF. Make sure you have the up-to-date PDF reader on your computer or device. We recommend Adobe Reader (download free here). Download each topic’s workbook: Right click (for PC), control click (for Mac) the Blue Workbook buttons, or just click the blue button and save to your computer’s hard drive.

FILLING IT IN ONLINE. This Workbook is interactive, which means you can answer questions right into the document and save your changes to the document somewhere on your computer. IMPORTANT NOTE – If you want to do a fast confirmation that everything is working correctly, type a few words into a field, hit save or export (under file in the computer menu), close the PDF, and then reopen to check that your work has officially saved. Workbook answers and notes are not transmitted over the internet when entered into the pdf, so your information is confidential.

PRINT IT OUT. This is our recommended method, and the safest way to prevent the loss of your infomation.  Print directly from browser or download to your computer and print.